Use canned responses to define templates of messages in the livechat app. To load a canned response, start your sentence with ':' and select the template.
![](/web/image/11408-86e023d8/canned-responses.gif?access_token=c9e3b080-c3f1-4031-a8a8-5dcb5836165d)
![](/web/image/11408-86e023d8/canned-responses.gif?access_token=c9e3b080-c3f1-4031-a8a8-5dcb5836165d)